Forum Discussion

AshleighOC's avatar
AshleighOC
Joining in
4 years ago

verification email not received

Hi, I've been trying to register for My Virgin Media having just became a new customer  everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button fo...
Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
3 years ago

Hi Sathian,

Thanks for you post. I've just replied to your thread here: Login Issue.

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks, 

Kat25's avatar
Kat25
Joining in
3 years ago

Hi

I recently signed up to virgin media and am trying to get access to my online account and received on verification email but when i pressed on it is says it has expired. I requested another link and haven't received one. I have tried this on different days and have checked my spam folder and still haven't received anything.

Any help would be appreciated.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Kat25, 

    Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

    I'm sorry to hear you're also having an issue with verifying your account. 

    We can certainly check this out to you but in order to do that I will need to confirm some information with you. 

    I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

    Thanks, 

    • Dave1432's avatar
      Dave1432
      Joining in
      2 years ago

      I'm having a similar issue, can you please send me a private message so we can sort it. Thanks

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey Dave1432,

        Welcome to the Community Forums and thanks for the post.

        Sorry to see that you have not had your welcome emails sent out, I would like to go about resolving this and getting you the information you require, for this I will need to confirm some information from you in a quick private message.

        Joe