Forum Discussion

AshleighOC's avatar
AshleighOC
Joining in
4 years ago

verification email not received

Hi, I've been trying to register for My Virgin Media having just became a new customer  everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button fo...
sebastianf1's avatar
sebastianf1
Just joined
3 years ago

hi there, i am also having the same problem. when i first received the email, i clicked the link and it said it had expired. but now every time i try to send a new link to verify my email and it says "it has been sent", it hasn't 

Vikki_M's avatar
Vikki_M
Icon for Forum Team rankForum Team
3 years ago

Hi sebastianf1

 

Thank you for your post and welcome to our community.

 

I am sorry to hear you are having some issues registering for the online account.

 

Could you please try again using this link here and let us know how you get on please?

 

 

  • Sathian's avatar
    Sathian
    Joining in
    3 years ago

    Hi

    I have a active M100 Fibre Broadband. I have initiated Sign-in in Virgin media page but I have received a verification link to my mail id. But its timed-out and I am not receiving any new verification link even on re-requesting.

     

    I have tried the below link, Its not sending any link to verify(verified Spam folder in mail).

    https://www.virginmedia.com/my-virgin-media/register

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Sathian,

      Thanks for you post. I've just replied to your thread here: Login Issue.

      Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

      Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

      Thanks, 

      • Kat25's avatar
        Kat25
        Joining in
        3 years ago

        Hi

        I recently signed up to virgin media and am trying to get access to my online account and received on verification email but when i pressed on it is says it has expired. I requested another link and haven't received one. I have tried this on different days and have checked my spam folder and still haven't received anything.

        Any help would be appreciated.

  • ben30's avatar
    ben30
    Joining in
    2 years ago

    i have the same issue and have had it it for months now

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey ben30, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

      What error are you getting, is when you are trying to sign up or is it not accepting the password you are putting in? 

  • Olliewalshtest's avatar
    Olliewalshtest
    Joining in
    3 months ago

    Hi sorry I am having a similar problem where I am not receiving the verification email. 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Olliewalshtest thanks for your message, sorry you're experiencing issues receiving the verification email.

      We were having issues with this system over the last few days, but we do believe that this is now resolved.

      Can you try please to repeat the process and let us know if you're still having any problems?

      Many thanks

      • Olliewalshtest's avatar
        Olliewalshtest
        Joining in
        3 months ago

        Hi, I have already paid for a gym membership though.