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cannot register

Joining in

Having same problem as many others email verification does not work on trying to register Spent hours trying to sort what should have been a 5 min job. Could someone from Virgin please help resolves this. Thanks


Forum Team
Forum Team

Hi there @paulgilesliv 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your service, can I ask if you are getting an error message when you try to register? 

Have you used this email previously with us at all for a former account?

I have got part way through registration to where it sends an email to me for verification of the email address - I have done this about 20 times and every time I click on the link in your verification email it comes back and says it has expired even if i have clicked on it within seconds of receipt. I may have used this email address for a telephone line service at a previous address that terminated maybe 4-5 years ago

Hi paulgilesliv, 

Thanks for coming back to us on this with an update. 

We're sorry to hear you've been unable to verify the email address. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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