Wrong account Number

[Owens25]

I have a new account number and when I try to log in it keepmtaking me back to my old account number. 

I have no access to anything on the app as it is saying I have no installations booked but have been connected since July

Have spoken to the call centre a couple of weeks ago, who said it had been fixed. But still have the same issue when trying to log in.

Please help

[Daniel_Et]

Hi @Owens25 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel