Wrong Email Address when registering

[Ramesh123]

Hi,

When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?

Thanks 

[Daniel_Et]

Hi @Ramesh123 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Are you able to sign in to your My Virgin Media account with the e-mail address currently set? 

If you are, you should be able to update the chosen e-mail address by going to "Account settings" and then "Account details".

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Ramesh123]

I haven't registered yet because I don't have an account number yet. Those went to the wrong email.  All I have is an order reference number. 

Regards.

[Kain_W]

Thanks for getting back to us Ramesh123,

So we can investigate this matter further please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[Bronyauk]

Hi,

When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?

Thanks 

[Matthew_ML]

Hey Bronyauk, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

Can I confirm is this when you signed up to the package or when trying to make an online account?