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Usage charges and credits

NeilLondon99
On our wavelength

Hi,

You used to be able to see usage charges and credits in the My Virgin Media to be added to your next bill.

Cannot find them anywhere in the latest version of the app, please advise.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @NeilLondon99 

I've just checked in the MVM app and it's no longer showing in mine either..

It's still available however if you use a web browser, my.virginmedia.com 

Then click on View Bill and on the next screen click on the ' View bill My Virgin Media' link just below the 'Download pdf bill' link.

Clipboard01.jpgClipboard02.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

3 REPLIES 3

Alex_RM
Forum Team
Forum Team

Hi NeilLondon99,

Thanks for posting and sorry you're having some issues seeing credits on your bills. If you download the PDF of the bill this should show in Other charges & credits.

Alex_Rm

Hi Alex I am thinking of usage charges and credits in next month's bill, not the current monthly bill.

 

There use to be a section in the My Virgin Media app that showed these values, not appears to have disappeared in the latest version of the app?

newapollo
Very Insightful Person
Very Insightful Person

Hi @NeilLondon99 

I've just checked in the MVM app and it's no longer showing in mine either..

It's still available however if you use a web browser, my.virginmedia.com 

Then click on View Bill and on the next screen click on the ' View bill My Virgin Media' link just below the 'Download pdf bill' link.

Clipboard01.jpgClipboard02.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali