on 04-10-2024 07:42
Hi,
You used to be able to see usage charges and credits in the My Virgin Media to be added to your next bill.
Cannot find them anywhere in the latest version of the app, please advise.
Thanks
Answered! Go to Answer
on 04-10-2024 12:41
I've just checked in the MVM app and it's no longer showing in mine either..
It's still available however if you use a web browser, my.virginmedia.com
Then click on View Bill and on the next screen click on the ' View bill My Virgin Media' link just below the 'Download pdf bill' link.
on 04-10-2024 10:57
Hi NeilLondon99,
Thanks for posting and sorry you're having some issues seeing credits on your bills. If you download the PDF of the bill this should show in Other charges & credits.
Alex_Rm
on 04-10-2024 12:20
Hi Alex I am thinking of usage charges and credits in next month's bill, not the current monthly bill.
There use to be a section in the My Virgin Media app that showed these values, not appears to have disappeared in the latest version of the app?
on 04-10-2024 12:41
I've just checked in the MVM app and it's no longer showing in mine either..
It's still available however if you use a web browser, my.virginmedia.com
Then click on View Bill and on the next screen click on the ' View bill My Virgin Media' link just below the 'Download pdf bill' link.