Unable to see new account in app after moving house

[Ben1618]

• Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. 
  Thanks,

[Carley_S]

Hi @Ben1618 

Welcome to the community forums. 

Sorry to hear that you're also having similar issues. 

Are you please able to detail exactly what you've experienced and tried so we can support and advise further with what's happening to you specifically regarding the account?