Unable to register for an account

[Emmajgill]

Hi, 

We are trying to register for an account so we can use the mobile app. We get to the choose password. When we click confirm it starts to register, then pauses, then the website reloads and we are back to the choose password screen. Can someone help please 

Thanks

[Ilyas_Y]

Hey @Emmajgill Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums.

I am sorry to hear about the issues you are facing when trying to register for My Virgin Media. 😢
I will assist you on this and provide the support needed to get this sorted out.

I will send a private message. 📧

Kind regards,
Ilyas.

[aoifekearney]

Hi there,

I am having the exact same issue. 

[Matthew_ML]

Hey aoifekearney, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I can see you spoke to the team since this post, did they manage to help at all? 

[Ilyas_Y]

Hey @Emmajgill Thanks for speaking with us today!

Let us know how it goes with the care team and we can follow up from there.
Hopefully everything get's sorted.

Kind regards,
Ilyas.