Unable to access my full account

[OliH]

Keep running into problems trying to access my account after changing to virgin media. Firstly I couldn’t verify my email address and this had to be done from your side and now I can’t create a memorable word as the attached keeps happening.

I have tried clearing the cache and trying other browsers I have also tried to do this on WiFi and mobile data.  

[Akua_A]

HI @OliH 

Welcome to our community forums and sorry to hear you are having ongoing issues when trying to set up your account. We can understand the frustration caused and we want to best help. To bets look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,