Unable to access VM account

[elliottb24]

I am unable to access my account so when I opt to reset password I get this message: 

You can't reset your password online right now, as you don't have additional details set up on your account.

To reset your password, please contact us and one of our team will help you.

I phoned the tech team last week who let me know that they’d send me an email to sort the issue however have not received this and still unable to access my account. 

If someone could please help that would be great. 

thanks 

[Kath_P]

Hi elliottb24, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having difficulty resetting the password details. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi elliottb24, 

Thanks for sticking with me via private message. I'm happy to hear things are resolved for you now. 

If you have any further issues, please pop back and let us know. 

Many thanks,