Resetting Virgin Media Password

[VicPerrin]

After numerous and frustrating attempts at trying to reset my password due to forgetting the original all I added up with was the same message “Oops Something Went Wrong Try Again Later” I tried, tried and tried all to no avail. Where do I go next please

[Nathan_B]

Hi there @VicPerrin 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've been having issues resetting your VM password. Just to confirm, is this regarding an email password or your My VM account? Does this issue persist on multiple browsers? Have you attempted to clear cookies and cache to see if this helps?

Let us know, we're always happy to help.

Regards

Nathan