Unable to see new account in app after moving house

[GreyGirl]

I'm having the same issue, it makes absolutely no sense why they can't just link the 2 accounts the same as every other company! On top of this, my volt benefits have been removed with O2 and I can't see my virgin account to work out if they are still active. Just makes moving house that much more stressful when it doesn't need to be.

[Robert_P]

Hello GreyGirl

Sorry to hear of the account issues since moving, we appreciate you raising this with us via the forums.

It can take a couple of days for the details to update and allow access to your online account following a move. Can you confirm when you moved and when the installation was completed at the new address?

[GreyGirl]

Hi,

I moved on Friday and the installation was completed on the same day.

[GreyGirl]

I still can't see the new account. It seems this happens a lot looking at the forum.

I was cut off a day early as well, so not impressed.

[Tom_W1]

Hi @GreyGirl thanks for your post although we're sorry to hear of your concerns raised here.

Please allow me to send you a PM so we can investigate this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks