Forum Discussion

Tallboy72's avatar
Tallboy72
Joining in
11 months ago

Quick pay

I'm so frustrated 

The quick pay app is constantly failing

I've ended up wiring money from my back account recently 

I was late paying £15 (includes £7.50 late fee)

I tried paying it again by your app..no joy

I wired £48 and it has been received BUT I've been restricted 

My new bill isn't due to be paid til May 7th !?

I've just wired £50 which will clear everything and leave me £2 in credit 

Please sort out your quick pay system

How can I get someone to check my account & payments & unrestrict me?

I also shouldn't have a late fee when it's your system that's at fault

 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    11 months ago

    Hi Tallboy72 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having and that you feel this way 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel