Forum Discussion

james232323's avatar
james232323
Joining in
2 years ago

Password requirements not met

Hi

No matter what password I try to use when resetting my password to access the app, I get the error message 'requirements not met'.

I have tried numerous passwords that all meet the specified criteria but just aren't being accepted by the system.

Thanks

  • Jodi_S's avatar
    Jodi_S
    Forum Team
    2 years ago

    Hi james232323,

    Thanks for posting on our community forums. We sorry you're experiencing issues when trying to reset your password on our app. 

    We certainly understand the frustration this issue is causing you. 

    Can you please ensure you are following ALL of the below criteria when choosing a password?

    •  Between 8-10 characters.

    •  Must start with a letter.

    •  Contain at least one number.

    •  No special characters.
    If you are 100% sure that the above requirements are all being met, can we ask you to try some different password variations? This is because we've had reports of customers being able to proceed when doing this and it's mainly because some choices are too guessable to be allowed.

    Kind regards Jodi.