Oops - Looks like something's gone wrong - Packages

[clare333]

Hi, I've been trying to check out different packages for my account but every time I click on the "Change your package" button it comes up with a message saying "Oops! Looks like something's gone wrong" - checking the forum, this looks like a common issue. Please can I have some help? Thanks

[Daniel_Et]

Hi @clare333 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you're experiencing 😔

In order to discuss your package and the options that are currently available to you, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[clare333]

Hi Daniel,

Thank you for your help in getting a new package deal.

Regards, Clare

[Daniel_Et]

Hi Clare, no problem at all.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel