No verification email

[Fede]

Please, can someone help me resolving this issu? I can't login to my new account as I've NEVER received the verification email no matter how many times I tried to resend it. Called the customer service twice but I've been told to wait...

Really hope someone can help here.

Thank you 

[Matthew_ML]

Hey Fede, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Let me send you a PM and we can take a look to see if everything has been set up correctly. Cheers 

[Fran_]

Hi,

I'm also having this issue, sent the verification email multiple times over a number of hours and haven't received anything. Could you/another member help please? Thanks

[Matthew_ML]

Hey Fran_, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Let me send you an PM now so we can look into this for you. 

[Garymcl]

Hi Matt,

I have the same issue.. Please help me too. 
All the SMS's from Virgin say sign up for your account. I contact customer service and they say you cant until activated and try tomorrow.. My account is stuck in limbo now as it still waiting email verification and I never recieve the email.

Gary

[Robert_P]

Hi Garymcl

Sorry to hear of the issues setting up your online Virgin Media account, we appreciate you taking the time to let us know via the forums and welcome to the community.

We can see you have spoken to the team today, were they able to help resolve the issue for you or advise of the next steps?

Let us know and if you still require assistance we're happy to help.

Rob