No account number

[Emmad01060101]

Set up a broadband and tv package online. Received the pre contract sheets but have no account number or area number and therefore unable to create online account to access delivery etc. can anyone help? 

[Zach_R]

Hi @Emmad01060101, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're struggling to set up an online account. Have you received any documentation from us about your order and bundle, such as the order confirmation? The details you're looking for can be found there.

Thanks,
 

[Emmad01060101]

Hi yes I’ve had the order confirmation and pre contract sheet but nothing else. 

[Joseph_B]

Hey @Emmad01060101,

With this the pre contract documentation should provide the information at the top of your screen as to your area reference and account number. It should appear around the top section underneath your name.

Joe

[Emmad01060101]

Hi, these sections of the pre contract information are blank where it says customer number and area reference. They are both blank 

[Akua_A]

In this case, to best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No worries at all @Emmad01060101 Please do not hesitate to contact us if you need any further help 🙂