Forum Discussion

Hgldr's avatar
Hgldr
Tuning in
2 months ago

New account but app showing old details

Hi everyone looking sir some help

i recently sold my home, cancelled my vision media and eventually signed back up as I was moving into a new house

whenever I sign into the app it only shows my old details and account number

does anyone know how I can change this?

 

 

thanks! 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    Hgldr You should be able to register a new My Virgin Media account for the new address using a different email address than the old account.

    Failing that the VM Forum Team staff should be able to arrange for a move and transfer to the new account.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey Hgldr, thank you for reaching out and I am sorry to hear this.

    You would need need to start a new account up, with your new details

    If you want to use your same email address we would need to transfer this over.

    Please do let us know. 

    • Hgldr's avatar
      Hgldr
      Tuning in
      2 months ago

      Hi Matthew, I would prefer to transfer this over if possible 

      • Robert_P's avatar
        Robert_P
        Forum Team
        2 months ago

        That's not a problem Hgldr, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.