on 26-04-2024 20:25
Hi,
got a text this evening from Virgin about my contract running out and a new “exclusive offer”.
when I hit the link it took me to the app then I saw new off er flash up and the “oops something went wrong”
I then logged onto the website and had the same issue.
Anyone else had the issue, if so how do I see the “new exclusive deal”
I’ve tried it a few times and it’s the same everytime.
thanks
on 27-04-2024 08:31
Hey @sounds Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm so sorry to see this issue occur with the renewals offer.
I will look in to this and assist you on this and see what has happened.
I will send a private message for further support. 🧾
Kind regards,
Ilyas.
on 27-04-2024 13:59
Thanks for speaking with us today @sounds
I'm sorry to hear say that the renewal email was sent early.
As advised - these issues are being looked in to.
Reach out to us nearer to the renewal time and we'll be able to assist.
Kind regards,
Ilyas.