Forum Discussion

sam4262's avatar
sam4262
Tuning in
3 years ago

My Virgin Media account showing the old account number and details

Hi, I have moved home for more than a month and got a new contract. However, my online account details still cannot be migrated, it's still showing my old account number, details, bills etc. The Vi...
account
migration
Reece_MH's avatar
Reece_MH
Forum Team (Retired)
3 years ago

Hi sam4262,

Thanks for the update on this, and the additional information! Unfortunately, our Customer Service Teams aren't able to fully remove a My Virgin Media email from a previous address.

We can definitely look into transferring your old details over to your new ones. Please look out for my private message in the top-right of the Forums, in the purple envelope.

Cheers,

m1010072671's avatar
m1010072671
Joining in
3 years ago

i have the same issue can u help me fix this 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 years ago

    Hey m1010072671,

    Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your online account showing your old account details.

    I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

    • PineappleBum's avatar
      PineappleBum
      Tuning in
      3 years ago

      Hi Steven,

       

      I am having the same issue, and phone and online chat are unable to resolve, keep telling me it's been passed to IT, but I don't ever hear back.

       

      I've sent you a PM, can you please advise?

       

      Thanks

      • PineappleBum's avatar
        PineappleBum
        Tuning in
        3 years ago

        I just received a message saying not to PM..... Can somebody please contact me to resolve this issue? Thanks