My Virgin Media account is showing the old account number and details

[LDR09]

Hello, 

I have moved home and got a new broadband contract with Virgin Media. However, my online account details are still showing my old property, account number, bills, etc.

I have tried to speak to customer service to get this resolved but I have not been able to get assistance. 

Please could someone help? 

Many thanks

[Daniel_Et]

Hi @LDR09 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Parky165]

Hi,

I have the same issue can someone please help? 

Thank you

[Reece_MH]

Hi Parky165 👋

Thanks for posting, and a warm welcome to the Forums.

I'm sorry to hear you're experiencing a similar issue. Let's see what we can do to get this resolved. I'm going to send you a private message, please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,