Move and Transfer - new a/c number to existing email

[PJHeath]

I am having the same problem. Any help would be greatly appreciated. Thanks.

[MOD EDIT: Post split to create own thread]

[Molly_T]

Hi PJHeath 👋 Welcome to the community forum! Thank you for joining this thread to let us know you are having some issues with My VM. 

We will need to send you a PM to confirm a few account details and offer support in getting the login transferred over. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[PJHeath]

I am having the same problem.

[MOD EDIT: Post split to create own thread @PJHeath please provide more details so the Forum can help]

[PJHeath]

I moved house and service is active in the new house. But my email account is still linked to the old account and I can't check my new account.

[PJHeath]

I can't log in to my new account to pay my bills and I need my email account removed from the old account and added to my new account.

[Molly_T]

Hi All 👋

Just returning to the public thread to keep things updated. Thanks to PJHeath for PMing with me. 

We were able to confirm the details needed to get the My VM logins transferred over. This is all now sorted and they have access to the correct account again!

Thanks for your patience whist I offered support, pleased to see it resolved! 

Wishing you all the best. 🌞

[Molly_T]

Hi All! 👋 

Just returning to keep the public thread updated. We were able to get the account transferred over, and it's now all sorted with the correct access. 

Huge thanks to PJHeath for their patience whilst we arranged this. Glad to see it all sorted!

Wishing you all the best. 🌞