Forum Discussion

Mappy72's avatar
Mappy72
Joining in
9 months ago
Solved

Transferring / porting my existing landline number to VM

Hello,

I've recently signed up to Virgin but I can't find any guidance on this. Our existing service is currently with NOW Broadband (which I understand is operated by Sky).

I presume the VM number port request notifies the existing ISP of our intention to leave & triggers termination of our existing internet / phone service with them once the transfer completes in about 10 working days.

The self-install kit is being delivered soon (due on 29th). To prevent the VM service running concurrently with our existing service for 10 working days, should I wait until the number port has completed before then plugging in the VM Hub and activating?

If one of the VM Forum Team could please contact me to advise & get the number port actioned, many thanks guys.

  • Robert_P's avatar
    Robert_P
    9 months ago

    Hello Mappy72

     

    Thanks for posting in regards to the landline transfer and your current services and provider. We're happy to advise and assist here via the forums and welcome to the community.

     

    When you signed up, if you requested the landline be transferred over to your new account with us our team will request this from your current provider, Now. This would terminate that element of your services with them but if you also have TV and Broadband with them you would need to contact them to request those services be cancelled as we can't do this on your behalf due to data protection.

     

    Do you know if this was requested at the point of sale? From what you have advised the number is still active with your current provider.

3 Replies

Sort By
  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    9 months ago

    Hello Mappy72

     

    Thanks for posting in regards to the landline transfer and your current services and provider. We're happy to advise and assist here via the forums and welcome to the community.

     

    When you signed up, if you requested the landline be transferred over to your new account with us our team will request this from your current provider, Now. This would terminate that element of your services with them but if you also have TV and Broadband with them you would need to contact them to request those services be cancelled as we can't do this on your behalf due to data protection.

     

    Do you know if this was requested at the point of sale? From what you have advised the number is still active with your current provider.

    • Mappy72's avatar
      Mappy72
      Joining in
      9 months ago

      Thanks for the reply Robert.

      Yes, the landline number transfer request box was definitely ticked when I processed the online order. I also gave our landline number obviously. As NOW currently supply both our fibre broadband & phone service through the Openreach master socket via copper wire, I presume the VM number transfer request would cancel both at the same time.

      I have not as yet received any communication from NOW regarding cancellation & to state another ISP (VM) is taking over the landline number. Can you please check on your system to ensure the landline number transfer request has been processed, many thanks.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        9 months ago

        Sure, happy to check and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.