Transferring / porting my existing landline number to VM
Hello,
I've recently signed up to Virgin but I can't find any guidance on this. Our existing service is currently with NOW Broadband (which I understand is operated by Sky).
I presume the VM number port request notifies the existing ISP of our intention to leave & triggers termination of our existing internet / phone service with them once the transfer completes in about 10 working days.
The self-install kit is being delivered soon (due on 29th). To prevent the VM service running concurrently with our existing service for 10 working days, should I wait until the number port has completed before then plugging in the VM Hub and activating?
If one of the VM Forum Team could please contact me to advise & get the number port actioned, many thanks guys.
Hello Mappy72
Thanks for posting in regards to the landline transfer and your current services and provider. We're happy to advise and assist here via the forums and welcome to the community.
When you signed up, if you requested the landline be transferred over to your new account with us our team will request this from your current provider, Now. This would terminate that element of your services with them but if you also have TV and Broadband with them you would need to contact them to request those services be cancelled as we can't do this on your behalf due to data protection.
Do you know if this was requested at the point of sale? From what you have advised the number is still active with your current provider.