Im Completely locked out if virgin media account and emailnt

[Alancni]

Followed instructions to update email which I verified and now can't log in to virgin media or email.

[Daniel_Et]

Hi @Alancni 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

Given your e-mail address has been verified, have you tried clicking on the "Forgot your password?" link and following the instructions provided? If you have, what stage are you able to get up to exactly?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Alancni]

Reset email never arrives

[John_GS]

Hi @Alancni 

Thanks for coming back to the thread. I'll send you a PM now to assist further.