Forum Discussion

Alancni's avatar
Alancni
Joining in
3 months ago

Im Completely locked out if virgin media account and emailnt

Followed instructions to update email which I verified and now can't log in to virgin media or email.
Daniel_Et's avatar
Daniel_Et
Forum Team
3 months ago

Hi Alancni 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

Given your e-mail address has been verified, have you tried clicking on the "Forgot your password?" link and following the instructions provided? If you have, what stage are you able to get up to exactly?

Please pop back to us at your earliest convenience.

Regards,
Daniel

  • Alancni's avatar
    Alancni
    Joining in
    3 months ago

    Reset email never arrives

    • John_GS's avatar
      John_GS
      Forum Team
      3 months ago

      Hi Alancni 

      Thanks for coming back to the thread. I'll send you a PM now to assist further.