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I cant log in

Just joined

Im trying to log into MyVirginMedia but its asking me security questions but once I enter the correct details I get this error message "Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)" its been over a day since this happened and its still happening help please.


Forum Team
Forum Team

Hi MatthewMc,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with logging into your online account.

To confirm, have you been able to try this on different web browsers?