Email address still connected to old account.

[Zaxx]

I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents.

Can you help please?

[Babarali]

Have the same issue as Zaxx

Have tried calling and also using your WhatsApp support and despite saying they fixed the issue - they haven't!!!

[Alex_RM]

Hi Babarali,

Thanks for posting and welcome to our community 😊

So I can help you with your email, I've popped you over a private message to get a few more details from you.

Alex_Rm

[Lewisleeuk]

Hi

I am having the same issue. Moved house a month ago, everything has been fine but cannot access my new account. Tried to register with email address and it says 'already in use' don't want to provide a new email address.

I can only view my old account at the old address. Spoke to virgin media 3 times on the phone with no such luck saying someone from second line support is sorting. 

Really need to see my latest bill if someone can assist would be greatly appreciated!

Thanks in advance!

[Alex_RM]

Morning Lewisleeuk,

Thanks for posting and welcome to our community 😊

Sorry to see you're having some issues with your online account, so I can help I've popped you over a private message.

Alex_Rm