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Email address linked to old account

Joining in

Hi there

I recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account.

Please can you assist?


Forum Team
Forum Team

Hi there @JDG95 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and I would be more than happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.