Email address linked to old account

[JDG95]

Hi there

I recently started a new contract with Virgin, but my email address is linked to a previous, cancelled account. This means I cannot set up my Virgin Media App to my new account.

Please can you assist?

[Ashleigh_C]

Hi there @JDG95 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and I would be more than happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.