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DEF01 Error when asked to 'Complete my profile'

Joining in

I have been trying to set up a My Virgin Media account, so that I could receive e-billing ask recommended in an email sent to my by Virgin Media. I was able to get to the point of verifying my email, but now it's asking me to 'Complete my profile'. Every time I try and do this by choosing a security question and entering my phone number and so on, after confirming I receive DEF01 error. I have tried resetting my cookies and cache, using the app and changing browsers. None of this works. I'm making this post in the hopes that someone from Virgin will see it and be able to help.


Forum Team
Forum Team

Hello AlexW111.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue setting your online account up.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 

Tuning in

Hi AlexW111, did you manage to get this fixed if so can you please share what happened please