Forum Discussion

AC00K94's avatar
AC00K94
Joining in
12 months ago

DEF01 Complete your profile

Hi,

Whenever i tried to sign in to the My Virgin Media account it takes me to a Complete your profile page. When ive filled it in and click complete i get the DEF01 error code. Ive tried clearing cookies, history, caches and used a differen web browser.

All i want to do is log in and change the child safe settings which i cant seem to do in the My Virgin Media app? 

Been getting the error code for a week now

  • Hey AC00K94, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community. 

    Can you please try using a none Virgin email address and let us know that works or not?

     

     

    • AC00K94's avatar
      AC00K94
      Joining in

      Hi

      the email address i use isnt a virgin email

       

      thanks adam

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        Hi AC00K94

        Okay, thank you for letting us know.

        If you are using the app, could you try and register the online account via our website instead please?

        If you still get the same error, please let us know and we can raise an internal IT ticket for you to get this resolved.