on 30-04-2024 18:33
I’m having trouble resetting my password, every time I try it tells me there’s not enough information to reset the password right now. I’ve tried on other devices as well as uninstalling and re installing but nothing works.
on 30-04-2024 20:43
Hi @MartinK35,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having some trouble resetting your My Virgin Media password via the app, even after removing and then reinstalling it. Have you tried doing this via a browser instead?
Thanks,
on 04-05-2024 07:53
Yes, I’ve tried several times through various browsers it still doesn’t work.
on 04-05-2024 10:20
Hi @MartinK35
Thanks for coming back to us. I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill