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Can’t Reset password

Joining in

I’m having trouble resetting my password, every time I try it tells me there’s not enough information to reset the password right now. I’ve tried on other devices as well as uninstalling and re installing but nothing works.


Forum Team
Forum Team

Hi @MartinK35,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some trouble resetting your My Virgin Media password via the app, even after removing and then reinstalling it. Have you tried doing this via a browser instead?


Zach - Forum Team
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Yes, I’ve tried several times through various browsers it still doesn’t work.

Hi @MartinK35 

Thanks for coming back to us. I'll send you a PM now to assist further.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill