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Account number - not received

Joining in

How do I get virgin media to send the email I should have received when I joined. Have tried phoning but have not got any where. With out this I’m unable to use virgin to its full potential. I must say I’m not impressed so far with Virgin and thinking of trying to cancel as there is no point in paying for something that I cannot use properly. 



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Thanks for your post on our Community Forums @67a, and a very warm welcome to you!

Sorry to hear that our Welcome E-Mail seemingly hasn't reached you.

I won't be able to re-generate the E-Mail, but will be able to send you the required details from the account to help set up your self-care account.

Check out the envelope in the top right hand corner for a private message from me