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Access to features on App

Joining in



Our services were installed on 30th March, so are up and running.

However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'

Can anyone help with this ?

Thanks in advance


Forum Team
Forum Team

Hi there @robo1138 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your app and thank you again for posting. This might sound a bit of a basic step but just to check have you been able to try uninstalling and reinstalling the app?


Thanks for your response

I've tried reinstalling the app and it does the same


No problem @robo1138 let me take a closer look into this via a private message and we will see what we can to help.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Forum Team
Forum Team

Thank you for joining us on private message @robo1138 

Glad we were able to get this all sorted for you through the community. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed 😊

Here to help 🙂
Virgin Media Forums Agent