upgraded bundle

[TracyBarth]

hi i upgraded bundle 2 days ago had no email and not on orders whats happening?

[TracyBarth]

hi i upgraded my package online 2 days ago had no email and its not showing up on orders 

[TracyBarth]

ive done this still nothing 

[Zach_R]

Hi @TracyBarth,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having some issues following a recent order. As @Gail207Martinez has also mentioned, have you checked your spam/junk folder for any confirmation documents?

Let us know how you get on and if you need any further help.

Thanks,
 

[TracyBarth]

got no confirmation and no on orders i have the order number an contracts saved order ref is XS1000061726

[Zach_R]

Hi @TracyBarth,

Thanks for checking. Please respond to the private message that I'll be sending to you shortly and we'll take a closer look from there for you.

Thanks,