cancel
Showing results for 
Search instead for 
Did you mean: 

unable to renew contract

grizz
Dialled in

 

My contract expired on January 5th of this year.

Looking at my emails yesterday, it looks like I was offered the chance to keep my package for 20% less.

So I thought, Why not? Not like I have much choice in my area, at least not yet.

I tried renewing, but the problem is that the website just gives errors. I've tried two browsers, and nothing works.

Today I got a new offer on my phone to renew for 25% less, so I followed the link on my phone with the same result.

This is not a recent problem. I have had problems with the website for years.

It's like you don't want anyone to renew.

The chat option is as good as useless 3 hours without a reply

Phil

22 REPLIES 22

Hi grizz, 

Checking things here, we've not received any reply to the message I sent on Saturday. If you can click on the message I sent and reply with the information, I can then help further. 

As of yet, we've not received a reply back from you. 

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


grizz
Dialled in

I have tried repling with the info and i am still no further forward

I now have 2 days before the next month starts 😞

Hi grizz, 

Apologies for the delay in coming back to you via private message. These aren't always able to be picked up right away due to staff days off and opening hours. I have replied to you today and my inbox is open for when you've made a decision. 

Many thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs