Trying to switch to ebilling but cannot find anything to do this. Appears that I’m not the only one having this problem! Virgin were supposed to have done this when I telephoned a few weeks ago but it obviously hasn’t been done as I’ve now received a paper bill and been charged £1.75 for the unwanted privilege. Tried chatting to a robot but just going round and round in circles!
Also when I log on to my account it’s still showing my deceased husband’s name even though the account has allegedly been sorted and reset in my name
yours frustrated
