Last month my father died. We worked with virgin media to remove my father's name from the account so that the account would continue in my mother's name. There was no change to the package it was just a name removal.
Today my mother received her bill and had been charged £21.60 to remove my deceased father's name from the account. We found this absolutely disgusting making a charge to remove a deceased person off an account. Virgin media are the only company that we have dealt with that have done this. When dealing with the name removal last month at no time were we told that a charge to remove the name would be made.
As my mum is still grieving I phoned virgin today and the charge has been credited back to her account. My point is that this should not be happening to people who are grieving and have enough to deal with. Virgin media need to be up front about these charges or better still don't make the charge. I am very disappointed with virgin media for initially making this charge and adding more stress to an already difficult time for my mother.
