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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Legal action

i have been with virgin since January last year I am still waiting for a refund for an unauthorized dd out of my account. Before I moved this year I had credit put on my account for delayed activation when I moved a whole new account was set up but t...

Ange90 by Tuning in
  • 6 replies
  • 0 kudos


I have just received my latest bill via email for £164.25 the letter I received recently said that I would be paying £67.75 per month on my rates / mates rates.There are no usage fees as we don't use the landline either.It also states nothing will ch...

Cancel Engineer appointment

SpoilerBeinn going round in circles, had issue with broadband and app advised I needed engineer but this has now been resolved, not the easiest to find a way to cancel the appointment, please can someone assist.Beinn going round in circles, had issue...

SVEN1 by Joining in
  • 1 replies
  • 0 kudos

Resolved! 47% price increase?

I recently received a letter stating that my monthly bill would be increasing by £7. I knew my bill would be increasing as many sites and VM themselves have been mentioning an average price increase of around 14%.However as I currently pay £15 (due t...

Huw_F by Joining in
  • 2 replies
  • 0 kudos

Can't change phone number online

Hi, like many on here i cannot change my phone number online, "Sorry the changes you made were not saved, please try again"I used the whatsapp live chat and the person i chatted to said they changed and it hasn't changed. Then i phoned up and the per...

mangaths by Joining in
  • 1 replies
  • 0 kudos


I ordered a hub 5 being delivered tomorrow ans engineer to install it on Monday. I cancelled it this evening after reading how bad the hub 5 is plus a family medical emergency. My worry is with foreign agents that they haven't done it right. I was ad...

Resolved! Useless customer service

Is anybody else fed up with the appalling service from Virgin?Every time I contact them I am left seething. No answers, no clue, no help.Today I was cut off 3 times.Any advice?