Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Resolved! End of my contract soon

Good afternoon My 18 month contract ends in about 7 weeks. Can you advise please if Virgin send me an email setting out my options regarding a contract renewal deal? I appreciate that Virgin requires a month notice of termination so guessing an email...

BorderA by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! Username linked to old account

Good morning,I recently re-joined VM and am having trouble registering a new account using my email address. I believe this is because it is still registered to my old account.Please could you re-assign the email address to my new account.Many thanks...

Incorrect billing

I agreed a price of £34.95 months ago yet Virgin have taken differing amounts every month ie £39.95, £40 no matter how many times I contact them which is almost monthly they agree I’m right promise a refund and the correct payment will be taken next ...

Gassy by Tuning in
  • 6 replies
  • 0 kudos

Collection of router

I am no longer with Virgin. Sent TiVo box back in envelope provided but it was not big enough for router. Now I’ve started receiving texts to arrange collection of Router. Twice I have fixed a date but then with no collection made. Now I’ve received ...

Melville by Joining in
  • 2 replies
  • 0 kudos

Contract renewed but overcharged

Hi gang, recently renewed my contract - was promised a refund on the next billing cycle.Somehow I have been charged even more and no hint of the promised refund. What do I need to do?  Has this happened to anyone else? Now is really not the time for ...

Package price

hi I rang up to change my package in April and was given a new package at £57, every month since my bill has been same even ringing doesn’t seem to sort this problem out and I keep having to pay £105, I ring each month and they go through all the det...

Cancellation Form

My elderly mother decided against installing Virgin Media package and duly completed and sent the Cancellation Form at the foot of the contract she had initially been sent. This was done within 2 days of her pre-order. The cancellation form was sent ...

Resolved! Not so friendly virgin sales callers

My parents started off our internet adventure way back when you guys worked under the name of Diamond Cable and are still with you now. Had my own account with you since I moved in with my partner. Even took you with us when we had to move due to hea...

BrYTaC by Tuning in
  • 1 replies
  • 0 kudos


On my app it’s saying £72 for my bill. But a couple of months ago a Virgin representative told me I could up grade network with a sim only contract for £32.  Thought it was a good deal but I later found out it was with 02 and not virgin. I was swindl...

Jojo2502 by Joining in
  • 1 replies
  • 0 kudos