Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I paid my bill in January and now it says I still owe that and this months bill. Please can I get some help and clarity on this please.thank yourob
Can anyone help with this please? We are leaving and gave the correct 30 day notice etc so not due to diconnect till 8/2/23...but were cut off on 27th jan! We have no Internet or TV and they said 4 days!! Still no sign of it going on and I need ...
signed up to volt on the 25th jan,with 1gig internet and o2 sim unlimited card,been on the phone to o2 about 6 times after the first sim card didn't arrive,got them to order another one and was told it would arrive the next day,that didn't arrive et...
New to Virgin and I have gone through all my welcome material and I cannot find my area reference/code number anywhere. My Post code is S80Can anyone help please?Many thanks in advance.
Hi Nat ,Thanks for your swift reply . Its been a nightmare ive been calling since yesturday and i keep getting the same talking points. I've tried to explain to the people as clearly as possible but they then just act like they are reading a from a s...
Hi Molly, I'm experiencing a similar issue where there is nowhere to update my profile to switch to ebilling - please can you update it for me? Thanks C
I I'm trying to cancel my contract in the 14 days cooling off period And despite talking to 8 different people and being cut off twice over nearly 2 hours have got nowhere apart from transferred to another person who asks the same questions. I sign...
On 27th Jan I placed an order for an upgraded package and received my an email with a CSS number, I then completed the order and input my bank details for the Direct Debit but have not had anything else like a confirmation email. The CSS had an expec...
I entered a wrong email address when i was ordering my broadband, is there any way i can change it or request it?Thanks.
