Managing Your Account - Cable

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Virgin Media O2 ID Queries
Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
ModTeam
5 months ago Place Managing Your Account - Cable
account
Broadband
3.2KViews
2likes
0Comments

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My contract renewal hasn't started
Hi, I got an email that my contract was coming to a end so I visited virgin media Web site and agreed to a new contract. I received two emails, one with my new contract details and including a free u...
Craigthommo
6 hours ago Place Managing Your Account - Cable
contract
renewal
48Views
0likes
2Comments
RETURNING VM EQUIPMENT
I’ve recently moved house to temporary rental until my new build is completed. I had our family home (4 bed bungalow since 1962 and my own home, 3 bed since 1996). As you can imagine I had A NUMBER (...
Solved
prettyp62
6 hours ago Place Managing Your Account - Cable
5.6KViews
0likes
11Comments
Virtual Assistant needs to go back to school
Here's how my chat with the Bot went: Me: I cannot access my TV channels - I get a message on the TV saying that "The set-up is now being finalised, this can take a few minutes. Thereafter you wil...
pmudub
8 hours ago Place Managing Your Account - Cable
19Views
0likes
0Comments
My account is still showing my old package?
Hi, I upgraded to M500 broadband (which is active and working) but my account and app is still showing my old package? Any ideas? Thanks!
AlwaysTheKop91
9 hours ago Place Managing Your Account - Cable
account
contract
13Views
0likes
0Comments
(no subject)
Hi, Same problem here. I returned the equipment, call them on the phone, went through their official complaint process: nothing! Now my credit score is affected and for someone who never made a late...
gc76
9 hours ago Place Managing Your Account - Cable
27Views
0likes
1Comment
Contract Details not showing online
Hi, Community people ! Difficult day as a VM customer yesterday and we have started to consider bailing. The day began with Recordings not being available so I rebooted the 360 box, and it became...
MalcolmJeffrey
9 hours ago Place Managing Your Account - Cable
115Views
0likes
8Comments
Please Help - Am I another ex VM customer?
I came to the end of my contract back in March 2025. At the time I 'web chatted' to re-negotiate and was offered a better deal to which I pretty much agreed to. I won't go in to all the boring detail...
macximum
10 hours ago Place Managing Your Account - Cable
account
billing
complaint
contract
18Views
0likes
1Comment
Moving house and Virgin has started a new contract without my consent...
Hello, I have been a loyal and satisfied customer of Virgin Media for a number of years. In July 2025, due to personal circumstances, I planned to move back in with my parents, as a short-term agr...
sc17686
10 hours ago Place Managing Your Account - Cable
billing
cancellation
complaint
contract
24Views
0likes
3Comments
new account on credit report,my mortgage rejected and Credit score affects due to Virginmedia hard search
My credit report has notified me of a new virgin media account which is appearing on my file. I am using virgin media bradband, My virgin media account number is [MOD EDIT: Removed]. I have moved n...
Jayabal
10 hours ago Place Managing Your Account - Cable
15Views
0likes
0Comments
Netflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...
Solved
parkesmp
12 hours ago Place Managing Your Account - Cable
complaint
contract
netflix
3.6KViews
2likes
113Comments

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