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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos


Hi,I used to work directly for VM then when I went to a tier one company I kept my myrates as I was still working on VM contracts.I have recently start working for a tier two company and still working on VM contracts.  I have received a letter saying...

Resolved! How to see my home address?

I've recently joined Virgin, and my broadband was installed yesterday. I want to activate Volt benefits and apparently I need to be sure that I have the same home/billing address on O2 and Virgin.How do I see my address in My Virgin Media? I've tried...

gcogger by Tuning in
  • 7 replies
  • 0 kudos

Complaints Process

I have joined this forum following a post on Trustpilot and being invited to do so by someone from VM who had undertaken to investigate further,I recently had to contact VM to replace a faulty V6 box. Appointment arranged for 14 June. No show. Phoned...

Resolved! Free hardware gift

Hi,  it’s been several weeks since my services were activated, I know it says within 28 days etc etc, but I’m wondering if there’s any way an employee from Virgin media can update me? I haven’t had any email regarding my free gift. Thanks 

Rl6599 by Joining in
  • 24 replies
  • 0 kudos

Account merging

Recently rejoined virgin media with a new account number but registering the same email as last time brings up all my old account details and won’t let me change. Anyone got over this