Seems I am another one to add to the growing list of people who have accepted a contract renewal online, then received the pre contracts, order summary and installation date via email. Only for it not to appear in "My Orders" and be told that the ord...
why has my activation fee not been wavered
Hi, Some days ago I requested by phone to cancel my contract starting from 1 October. I have not received any communication regarding the cancellation. I’ve tried to ask via chat on the virgin media website through my account. Nobody seems to have an...
I have tried to communicate with VM regarding my current contract but have only been offered two methods other than a letter which is far too slow. I can only find the Live Chat link when I make a complaint and having it found it I am only offered tw...
I have moved away from my old accommodation to a new one that already has broadband inclusive per the rent, since early September. Thus, I will no longer need to use VirginMedia. I am currently on a O2 Volt package under the promotional offer discoun...
Yes I have just signed a 18 month contract and have read a para which says it will increase every year in line with the retail price index. I think I might query this?
Need advice about disconnection and setting up a new accountthe account owner (grandmother) has sadly died so I want to set up a new account in my name but I’ve just started work from home so can’t afford any downtime offline. I tried to set up a new...
I also have the same problem "Sorry the changes you made were not saved, please try again". Can someone help?
This is a bit of a long one, i will apologise now!So i was up for renewal of contract in June this year, spoke to a chap who had it slightly cheaper then i was paying all good. Had pre- contract info by email, 24 hours later still no contract.Rang s...
Saturday last I upgraded my broadband package to include a 360 box and mega tv, plus one mini box. I was also told told that the setup fee of £35 will be reduced. About three hours later I received the new contract by email. No mini box and the setup...
