Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I signed up to Virgin Media on 23/06/23 and received pre-contract documents and confirmation of my order, as well as my requested installation date (08/07/23). However, I never received my £80 Amazon voucher or more importantly confirmation of my del...
To Whom is may concern, I received phone calls from the sales team in the Philippines, a advisor called Dennis. He sent me pre contract documents and after going through them I would like to take this offer up. How do I do it? Who do I contact?Any h...
Hello, I left Virgin Media last year around May/June time (I think) as I was moving to a new build where you did not offer coverage. Through everything that went on, it took a long time to return the equipment. I kept requesting the return kit, but i...
How do I change this email address that is located in the 'contract' part of the account? (see picture)I updated my email where I could but I learned during the last contract, I had with Virgin that they use this (pictured) email to send an important...
I’ve recently signed up to virgin media with a student deal, using my o2 number. Since signing up, my mobile number has changed but it is still the same o2 account, just a different number. When I try to change my contact number on the website it jus...
On March 16th 2023, I notified VM that I was cancelling my contract with them after over 20 years as a customer of theirs. This notification was within the cancellation period regarding the increase in costs, and I gave them plenty of notice as afte...
I’m a new customer to VM and have recently signed my contract for M350, While filling out my contract I saw an option to add “VM TV (somthing like that) for free but stupidly I thought they were trying to charge me more.Is there anyway I’m able to ge...
Hi there, Im after some help, I believe Im after a "spotter". I am in the process of service enquires and I need a new infrastructure connection ie gigabite connection for a new 2 bedroom house. The post code cannot be found on the virgin media syste...
After Virgin advised it was putting up charges during my contract I rang on 21/3/23 to close my Account . I spoke to Tony on Retentions who advised that if I did not leave he could offer me a deal of £83 a month for next 18mths (with no loss of serv...
Hi,I have paid for broadband, but haven't received a confirmation email with my account number or any other details so I can't log in to my account.I have called two times and both times they said I will receive the email as they said they had resent...
