Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Billing broadband

I had to change my package yesterday as my current one was expiring on the 16th August. Today I have had the usual amount of £24 go out of my bank account, however on the 28th July on the new email sent that £51 will be taken as well ? Why? I didn't ...

2 digit area code

Hi I have recently switched to Virgin Media and had my installation 22.6.23. However, I cant find a welcome e-mail or had a postal welcome pack. Trying to set up an account online and the app but need a 2 digit area code. Can anyone help please. BB12

Suspended services.

Ive had all my services suspended despite my bills being paid by direct debit and no bills outstanding. Asking me to pay to reconnect even though amount due shows as £0.00. Any body else have this issue? 

Fomoco by Just joined
  • 1 replies
  • 0 kudos


Good morning, my dad has had Virgin for 10 years ,only recently he’s been having many phone calls and letters which I have to deal with as my dad is over 80 he doesn’t understand , He only had virgin fitted for extra channels on his TV and his phone,...

Audge by Joining in
  • 2 replies
  • 0 kudos

Resolved! Email

I need to change my email address but have forgotten my memorable word. I no longer have access to previous email, so am a bit stuffed. I have account number and area ref.

Resolved! Where is my Volt Broadband Speed Boost

Over a month ago now I was switch over to 02, and having been a VM BB customer for a long time, one of the benefits was that I would receive an automatic BB speed boost, in my case M250 up to M350. As yet nothing has happened. How do I get this boost...

BlueGT by On our wavelength
  • 1 replies
  • 0 kudos