Managing Your Account - Cable - Page 459

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Change package

I want to remove one of my two TiVo sets. How can I do this without the stress of calling customer “lack of” service?

Resolved! Complaints

Please does anybody have the correct postal address for Virgin Media complaints? Thanks

Resolved! My order has disappeared

I ordered a Gig1 Volt speed boost with a Hub over a week agoI received an email at the time and i have an order reference but the order does not show on My Virgin MediaAs usual I cannot make contact with a human at VirginTIA

Marketing calls

I receive telephone calls from Virgin Media, as authorised by my contact settings.The people in the outsourced call centre do not speak English very well. They speak very fast in their local accent . Probably because they are making several hundred p...

Package Change Incompetence

Yesterday I changed my package. It took 2 hours throught that idiotic chat box and what do you know, today I have no Sky Sports channels or a dail tone on my virgin phone even though I am subscribed to these services, can I get through to sort this o...

Can't Register for an account

I have been trying to set up an account for my mother in law's new connection in vain since 27th December.I have tried the bot and the WhatsApp and the chat to no avail.Every time I try to set up a password with the correct email used to sign up and ...

Rolling contract upgrade

Im currently on a rolling monthly contract for tv/bb and phone. It costs me £126 a month at moment.I have spent a couple of hours on live chat and enquired about the bigger bundle and sports package which to new customers is £62 a month. I know I wou...

You can't use that password. Please choose another.

HiI am trying to become a customer and for that I need to create a user account.I clicked on the link in the welcome email and tried to create an account, but I'm stuck at the password field and can't continue.- my email does not have any special cha...

Getting the hub picked up

To virgin media - sort your stuff out! Pick up the hub I arranged it and got notification yet you still charge me money for having the hub, even though it’s not in use but in a bag waiting to get picked up! you have no email address to contact, so I’...

18.9% price increase but no promised offer

Hey VM forum staff, here's a puzzle. I have been told to expect a vertiginous 18.9% price hike from May by VM Retentions but when I tried this evening to claim my "exclusive, limited-time offer" promised garishly at https://www.virginmedia.com/my-vir...

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