Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Resolved! My order has disappeared

I ordered a Gig1 Volt speed boost with a Hub over a week agoI received an email at the time and i have an order reference but the order does not show on My  Virgin MediaAs usual I cannot make contact with a human at VirginTIA

JohnK1 by Tuning in
  • 2 replies
  • 0 kudos

Marketing calls

I receive telephone calls from Virgin Media, as authorised by my contact settings.The people in the outsourced call centre do not speak English very well. They speak very fast in their local accent . Probably because they are making several hundred p...

klynchk by Up to speed
  • 4 replies
  • 0 kudos

Package Change Incompetence

Yesterday I changed my package. It took 2 hours throught that idiotic chat box and what do you know, today I have no Sky Sports channels or a dail tone on my virgin phone even though I am subscribed to these services, can I get through to sort this o...

TOMSK65 by Tuning in
  • 4 replies
  • 0 kudos

Can't Register for an account

I have been trying to set up an account for my mother in law's new connection in vain since 27th December.I have tried the bot and the WhatsApp and the chat to no avail.Every time I try to set up a password with the correct email used to sign up and ...

Rolling contract upgrade

Im currently on a rolling monthly contract for tv/bb and phone. It costs me £126 a month at moment.I have spent a couple of hours on live chat and enquired about the bigger bundle and sports package which to new customers is £62 a month. I know I wou...

lennon666 by On our wavelength
  • 10 replies
  • 0 kudos

Getting the hub picked up

To virgin media - sort your stuff out! Pick up the hub I arranged it and got notification yet you still charge me money for having the hub, even though it’s not in use but in a bag waiting to get picked up! you have no email address to contact, so I’...

JCleland by Joining in
  • 2 replies
  • 0 kudos

18.9% price increase but no promised offer

Hey VM forum staff, here's a puzzle. I have been told to expect a vertiginous 18.9% price hike from May by VM Retentions but when I tried this evening to claim my "exclusive, limited-time offer" promised garishly at

Anonymous by Not applicable
  • 1 replies
  • 1 kudos