Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsWithheld refund Vm owe me money, but keep lying about how and when this will be refunded. Repeatedly telling me it’ll be 14 days for a cheque (I’m always told it has been ‘batched’) . Then I’m told it can be a bacs ...Received a spam e-mail addressed to a different person I received an email obviously to my e-mail address but addressed to someone else. Any one else had this. Mistakenly signed 2 pre-contracts I have renewed my TV, Broadband and Phone contract tonight via the online chat service. Having agreed a new 24 month contract at £130 per month for Sky Sports HD, TNT Sports, M250 Broadband, Anytime ...Registering Virgin Media O2 ID issue Hi, I've tried signing into my VirginMedia/O2 account and after entering my email adress I was asked if it was correct. Verifying that resulted asking me to verify my email addres by using a link...Renewal notifications 6 months in advance! Since December 2025, I have been receiving emails advising my current contract is, 'coming to an end soon'. It actually expires on 11th May 2026. Today, I have received the 'last chance' email, so I...Help please - made 2 changes today and think it’s messed the system up Hi there, my contract expire in one month so today I accepted the new offer from virgin media of £70 per month for a new 24 month contract and I pressed accept on my app etc and it all went through f...Re-contracting & free Netflix My current contract is due to end in a few weeks, and was taken out before the start of the free Netflix offer. I have been offered a fairly reasonable new deal through my account page, which I’m co...Online account issue I joined on the 29th December, set up Virgin Media O2 id, downloaded app but cannot link my Virgin media account to it - I just get a message that my account is found but can’t be merged and to eithe...Phone call charge Good morning, Just had my bill come through and there is a call charge of £6 for a call i made to my doctor, I have called my doctors many times and never had a call charge befor, why all of a sudd...bill overpayment Hello, I accidentally paid my bill in November twice. The overpayment does not apply to the balance of my next bill. How can I claim back the extra payment or apply it to a future bill? Cheers, Hu...
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