Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Contract renewal

I logged in to my account and clicked the link "your contract has ended click here for your new deal" was offered a new deal with my present package for £51 previously paying £65 . Accepted the deal recieved contract renewal and confirmation email it...

dunc2907 by Joining in
  • 4 replies
  • 0 kudos

Account closing billing date missed

How do I stop Virgin from cutting me off. I had a text to say "Due to non payment, my internet will stop this week".So if I gave them all my details, why haven't they started taking my money?..tried the 0845-454-111 but can't get through. 

Resolved! Cancelling Contract

Surely there must be a better way to deactivate your account? You go to cancel your contract as at the end and Sky make a better offer. Counter offer from Virgin was good but different so wanted to speak to my partner. Virgin claimed they would call ...

Mooney56 by Joining in
  • 2 replies
  • 0 kudos

Major complaint

I have been with Virgin for a number of years, but this year due to the cost of living crisis and change of circumstances I asked for my partners package to be changed in Feb 2023. This has never happened and bills have been extortionate..last bill i...

Dondons2 by Joining in
  • 4 replies
  • 0 kudos