Managing Your Account - Cable - Page 386

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Returns Package Never Arrives

I am being constantly asked to return my TV box and hub and despite requesting the returns packaging three times it ever arrives.I have seen the link to print your own label but would be much happier to return in the Virgin provided packaging.Anybody...

International helpline for virgin customers

Hi,I am a Virgin Media broadband customer who has moved from the UK to Canada. I still use there broadband services in the UK for the tenants in my houses Wi-Fi. My contract is due to end and I need to get in touch to ensure it cancels as they are tr...

Trying to cancel wifi

I have been trying to cancel my account for the past 2 days and after waiting in the queue for hours I get cut off and no one cancels my account. I have had enough, i have spent endless hours just to cancel my account which is absurd. To start with y...

Still not recieved my free joining gift

I am still waiting for my free joining gift of a TV which is one of the reasons for me taking the subscription.I received an email on the 10.09.2023 which stated that my TV would be dispatched the next day and would take up to 72 hours.Can I please h...

Disconnection Fee refund

Virgin Media owe me a refund of £134 following a house move which resulted in a disconnection fee despite VM not supplying my new property. I have wasted hours of my life trying to get one ill-trained customer service rep after another to grasp this ...

Have I a contract or not

I was asked to renew my contract as I had been on a 30 day rolling contract since 2018. I was offered 25% discount on my bill bringing it down to £81. I decided t go ahead. I received in separate emails, a contract summary and a copy of the order wit...

account issues, cannot pay

Hello,I have an account i inhereted after the passing of my mother for both phone and internet.With the recent change to your phone payment plan i tried to log in to virgin to set up a dirrect debit and discovered a problem,the account is still linke...

Negative mark on credit score

Negative mark on credit score Greetings fellow virgin suffering folks. I had a virgin account but had to cancel as I had to move to a different country. Yet I still had to pay for a service I wasn't using. This was after I had contacted them ow so ma...

Recently left - looking for new offers

I left last month still haven’t received box to send stuff back I joined sky and I’m having terrible time even worse then virgin media, I’m paying 82 for there Wi-Fi tv and internet buts it’s terrible and they want 106 pound month to have tv via sate...

Address no listed - but my neighbour is

I would like to get Virgin wifi. My neighbour is listed on the website as well as a few other houses on my street, however my address is not listed. How is this possible?

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