How do i downgrade my package online?
I'm out of contract, is there a way to downgrade my and remove stuff from my package online or do I have to call?You seem to be able to upgrade online and cancel online but no downgrade.
Forum Posts
Cancelled Virgin Media - But had a payment taken off the next month
I cancelled virgin media with an agreed cancellation date of 28/12/2023. However, I've just seen I've been given a bill for January and had a debit order go off my account. What is this about? Worse yet, there is absolutely no way to contact virgin o...
Upgrading Problem
Hi there,Our current package is M350 Broadband for £70/month (not that we ever, ever get speeds anywhere like that).Our price went up a few months ago and it's no longer affordable. We are considering leaving but I looked at our options and can see o...
Netflix activation email not received
Can someone please help me with this, changed my package on 19 December 2023 to the Mega Volt Bundle including Netflix Standard. Now nearly 6 weeks later I still haven’t received my activation email or can see the “Activate Netflix” button on the My ...
Refusing to honour offered discount for Sky Sports HD & dodgy sales through WhatsApp
I received an email offering me Sky Sports HD at a discounted price of £19 per month. I bought it and I received an order summary the same day, confirming that I added Sky sports HD for a monthly payment of £19.About a week later, this package had st...
Virgin biling
I signed up for a new Virgin contract back in 2022 - then moved home during the process, the same contract came with me and somehow expired in Jan - no notice of my 30 days, no calls to retain and certainly no reminder. I called many times to be told...
Error message when I try to see my bill online or on the App
Recently, when I try to see my bill in both my online account and using the App, I get the message --"Something's not quite right, We've found a problem. Please try again"..I 've tried a number of times, but always get the same message.This seems t...
Hellllllpppppp
I was a former user of virgin media and checking my records I need to pay 55 pounds .I have no access to any details from being with virgin media back in 2018.. Can someone please help me so I can clear this balance ?Many thanks
Cancellation Confirmation
HiI called on Sunday to give my 30 days notice to leave my contract and I haven't received any confirmation of this, which makes me wary that it hasn't been processed.Would someone be able to check this for me?Thanks
Resolved! Incorrect amount on new contract
My mum passed away 2 weeks ago and I spent over an hour on the phone with virgin moving the account into my dads name. He has received his new contract in the post today and the monthly amount is incorrect. To say I am annoyed is an understatement a...
