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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Can't register account

I've been a customer for a couple of months now and have no issue with my service, but I'm unable to register for an account to use the mobile app. Every time I try with my details I receive the error "We can't find an account with the details you've...

Cant find my order?

I made an order last night to upgrade my package from 500mb to 1gig and it isn't anywhere. I have the email to say its confirmed but there's nothing on my account. I had to ring them this morning because none of my devices will connect wirelessly any...

Jescykar by Joining in
  • 3 replies
  • 0 kudos

Resolved! No notification of price increase

Last month I received notification that my monthly bill was to increase by £12 a month. I look after my dads Virgin Media Account and he has not received any notification of a price increase yet. I want to check that he will not suddenly receive one ...

LaurenKA by Joining in
  • 5 replies
  • 0 kudos

Wrong Netflix account

Hi I’ve recently linked my Netflix account to the volt package as virgin suggested. Which was fine for a month or two. However I now have somebodies account from Spain linked to my package. So I’m now unable to watch Netflix as I’m locked out by this...

Netflix activation code

Just entered into another contract and the nightmare starts can anyone from VM send me a Netflix activation link email please as 4 days of inept customer services as taken it’s toll 

KB29R by On our wavelength
  • 46 replies
  • 0 kudos

Can’t verify email account

My “credentials” need updating but the email registered is an old one and now I can’t access the verification code to reset the password. How do I go about amending the old email address? Does anyone know please? Thanks

Resolved! New Package Chaos

I have been trying for 3 days now to change my package and after finally agreeing a new contract for 18 months received another email from Virgin advising my contract is changing to a hugely inflated figure that was not agreed.Day 1, on finally makin...

ksaha1 by Joining in
  • 3 replies
  • 0 kudos