Managing Your Account - Cable - Page 35

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

New contract not implemented

Hi, I agreed a new contract with outbound retentions on 9th March 2024. Today 9th April my services have been disconnected. I called VM to ask why this has happened and was told that the new contract i had agreed with outbound had not been pushed thr...

Call not recorded

I tried to cancel my contract with Virgin in feb. Was offered a very good deal to stay so accepted. Changes made were different to what was agreed on call but apparently the call was not recorded. Anyone else have this issue?

Netflix activation via new improved contract

One of the VM salesforce cold called to offer me a new package back in mid January. This is a frequent occurence and I usually decline. However, we were about to move out of our property for 9 months whilst carrying out building works and therefore...

Resolved! Ombudsman ADR Timescales

I've been a customer with VM for years and never had an issue, however as my current contact came to its end I followed the VM emails to select a new package.On the 13th February I was offered an amazing deal and accepted the offer to stay with VM fo...

Paying for 14 months but fresh installation needed because cables into the property were bad.

I have always been with virgin media. I moved to this property 30 months ago and have been on Virgin since then. I told them my Virgin had not been working, but no one listened. The engineer came today and told me that the Virgin cables hadn't been r...

Account offers returning error

Hello everyone, basically I've been having emails with offers to renew my contract for about three months, whenever I click said offer It always returns a "oops something went wrong" If I try It via my account and click offers, same thing "oops somet...

Unable to log into my Virgin Media ONLINE account

HiI’m a relatively new customer of a month.I’ve had my first bill which shows my account number etc.I still can’t log into my online account, I just keep getting the messages of password not recognised then into the loop of reset you password followe...

Have been emailed with an exclusive recontract offer, links do not work and cannot find any offer.

As above could you tell me where to look for the "Offer"

Resolved! Recontract exclusive offer link broken

Hi,im due for my contract to expire in just over 30 days time, I’m on the 1gb ultimate volt package, with 2 extra 360 boxes also.I’ve received an “exclusive” recontract offer fixed, I assume with no changes to my package, however I can’t see what tha...

Restricted services

Virgin have restricted my services out of hours, claiming I am overdue a payment. All bills up to now are fully paid. My next bill payment date isn’t until April 15th and I have more than enough in the bank to facilitate payment for this month.I work...

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