Managing Your Account - Cable - Page 35

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Can't register account

I've been a customer for a couple of months now and have no issue with my service, but I'm unable to register for an account to use the mobile app. Every time I try with my details I receive the error "We can't find an account with the details you've...

Cant find my order?

I made an order last night to upgrade my package from 500mb to 1gig and it isn't anywhere. I have the email to say its confirmed but there's nothing on my account. I had to ring them this morning because none of my devices will connect wirelessly any...

Resolved! No notification of price increase

Last month I received notification that my monthly bill was to increase by £12 a month. I look after my dads Virgin Media Account and he has not received any notification of a price increase yet. I want to check that he will not suddenly receive one ...

Signed up with wrong email address

i'm in the same boat can someone pop me a message to fix please?

Wrong Netflix account

Hi I’ve recently linked my Netflix account to the volt package as virgin suggested. Which was fine for a month or two. However I now have somebodies account from Spain linked to my package. So I’m now unable to watch Netflix as I’m locked out by this...

Netflix activation code

Just entered into another contract and the nightmare starts can anyone from VM send me a Netflix activation link email please as 4 days of inept customer services as taken it’s toll

I need help urgently. I have received a letter today about "moving address" when I have made NO thing

Hi,I REALLY need some help on this urgently.I've received a letter today, from VM, in my name about moving my service to an address 2 doors down from me. I am not moving and have made NO such request.The letter has my name, but a COMPLETELY differen...

Can’t verify email account

My “credentials” need updating but the email registered is an old one and now I can’t access the verification code to reset the password. How do I go about amending the old email address? Does anyone know please? Thanks

Black offer Friday - impact on Maxit package

Hi,I currently have maxitv that includes TNT sport in UHD. I understand if I alter this package I would loose TNT as it’s no longer included. However I note in the Black Friday deals I can add on Sky Sports UHD for £3.50 (already have Sky Sports in H...

Resolved! New Package Chaos

I have been trying for 3 days now to change my package and after finally agreeing a new contract for 18 months received another email from Virgin advising my contract is changing to a hugely inflated figure that was not agreed.Day 1, on finally makin...

Virgin Media Virgin Media Community