Managing Your Account - Cable - Page 337

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

I'm struggling to cancel a technician's appointment

I'm struggling to cancel a technician's appointment, it's not showing on the app and on the website I keep getting sent to the connection checking page. I made the appointment as the broadband went down but it's come back on overnight.

Virgin cancellation

Hello,I have never found support on the phone to be good at all when it comes to virgin, but the help on forums is always outstanding. Could I please have some help cancelling my services as I am now moving back home with my parents after university....

Gap between moving house

Hello,I will be moving house shortly and would like to keep my VM sub and Volt package. The contract has recently expired so I will be renewing with a new contract. I will be moving in with a friend for a period of 4-6 weeks and won't be using the se...

identity fraud

Hi,Is there anyway I can contact fraud team directly to speed up the process?Today on 20/04/2023 there are 2 direct debit setup on my account one is virgin mobile £25 and other is virgin media £52. I called virgin and they did not help then i started...

How do I access my existing Viaplay subscription?

I’ve recently moved over from Sky where I could watch my Viaplay subscription. On Virgin though it appears that I would need to take out a second subscription to get to watch the channels. I’m sure that’s not right so how do I get access?

How can u speak to an English call center?

Any idea how to get to a British call centre?

Resolved! Pre contract not activated

i was nearing the end of my contract and put in a cancellation request. After chats with the various teams there seemed to be no decent offers available.i decided to look in the offers and upgrade section and to see what was available. I was then off...

Breaking contract, lying and taking punitive action against a 20 year customer

With fixed price in current contract terms they increased my monthly payment. I complained by phone and 3 days of chats and some which were responded to positively but then each time I get email saying it was resolved with advise!! Lyingi eventually ...

Disconnected nightmare

So on Thursday I rang up and spoke to an advisor about moving my partner into my property and cancelling my plan and him starting up his, this call went swimmingly and we agreed that his plan would start on the 23rd when mines had ended. That was unt...

Please check line cord error message

I am trying to help my elderly parents whose phone suddenly says ' please check line cord' and does not work. I have checked forums, unplugged it etc but to no affect. Do we need an engineer to visit or can this be resolved remotely by Virgin please...

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